24x7 Phone, Email and Support Portal case submission

White Glove Onboarding Service: start-up meeting, product/solution introduction, deployment guidance

Product updates and upgrades including threat intelligence updates

Access to on-demand training, knowledgebase, best practices, admin and operational guides

Product Health check and advisory; upgrade assistance
(On-demand for Essentials customers)

Roadmap sessions and beta program invitations

Targeted Attack Detection: Proactive threat prediction with 24x7 monitoring of any targeted attack, reponse guidance, access to a threat expert, and monthly reports

Managed XDR: Proactive threat prediction with 24x7 monitoring of XDR alerts, investigation & response with proactive outreach including IoC sweeping, IoA hunting, root cause analysis, impact analysis, incident prioritization, response guidance and access to Managed XDR threat analysts
(customer must subscribe to Trend Micro XDR solutions)

Trend Micro Incident Response service : service to investigate and help you recover from attack, whether the assets being attacked are protected by Trend Micro or a third-party